Privacy Policy – El Niño Prodigio
Last updated: [Insert date]
At El Niño Prodigio ("we", "our", or "the Platform"), operated by ninoprodigio.com, we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, services, and applications.
By accessing or using our services, you accept the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
- Registration data: name, email address, phone number, date of birth, and zodiac sign.
- Payment information: credit or debit card data processed securely through Stripe. We do not store your complete card details on our servers.
- Consultation content: information you share during spiritual consultations, tarot readings, or sessions with our psychics.
- Communications: messages you send us by email, contact forms, or WhatsApp.
1.2 Information Collected Automatically
- Usage data: pages visited, time spent, actions performed on the site.
- Device information: browser type, operating system, IP address, device identifiers.
- Cookies and similar technologies: we use cookies to improve your experience (see section 6).
1.3 Third-Party Information
We may receive information from authentication services when you sign in with your account.
2. How We Use Your Information
We use your personal information to:
- Provide our services: process orders, manage subscriptions, facilitate spiritual consultations, and deliver personalized horoscopes.
- Communications: send you order confirmations, service updates, and notifications by email and SMS.
- Service improvement: analyze usage patterns to improve our platform and content.
- Marketing: with your consent, send you newsletters, promotions, and relevant content.
- Security: prevent fraud, protect our systems, and comply with legal obligations.
- Error monitoring: identify and resolve technical issues to ensure service stability.
3. Third-Party Services
We share information with the following service providers that help us operate the platform:
- Payment processing: Stripe processes all payment transactions. Stripe has its own privacy policy and complies with PCI DSS standards.
- Authentication and database: we use secure authentication services to manage user accounts and store data securely.
- Transactional email: we send confirmation emails, receipts, and account notifications through secure email providers.
- Email marketing: with your consent, we use marketing platforms to send newsletters and promotional content.
- SMS notifications: we send notifications and verification codes via text message.
- Web analytics: Google Analytics helps us understand how users interact with our site. You can opt out of Google Analytics data collection.
- Error monitoring: we use monitoring tools to detect and resolve technical issues, which may include anonymized session data.
4. Legal Bases for Processing
We process your personal information based on:
- Contract performance: when necessary to provide the services you have requested.
- Consent: for marketing and promotional communications.
- Legitimate interest: to improve our services, prevent fraud, and ensure security.
- Legal obligation: when required by applicable law.
5. Cookies
We use cookies for:
- Essential cookies: necessary for site functionality (authentication, shopping cart).
- Analytics cookies: help us understand how you use the site (Google Analytics).
- Preference cookies: remember your settings (language, time zone).
You can manage your cookie preferences through the consent banner that appears when you first visit the site. For more information, see our Cookie Policy.
6. Data Retention
We retain your personal information as long as:
- Your account is active.
- It is necessary to provide the requested services.
- It is required by law (tax data, transaction records).
- It is necessary to resolve disputes or enforce our agreements.
You can request the deletion of your account and associated data at any time by contacting us.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information.
- Correct inaccurate or incomplete data.
- Delete your personal information.
- Object to the processing of your data.
- Portability: receive your data in a structured format.
- Withdraw consent for marketing at any time.
To exercise these rights, contact us at privacy@ninoprodigio.com.
8. Security
We implement technical and organizational security measures to protect your information, including:
- SSL/TLS encryption in all communications.
- Secure storage with encryption at rest.
- Role-based access controls.
- Regular security audits.
However, no system is completely secure. We recommend using strong passwords and not sharing your credentials.
9. Minors
Our services are not intended for individuals under 18 years of age. We do not intentionally collect information from minors. If we discover that we have collected data from a minor, we will delete it immediately.
10. International Transfers
Your information may be processed on servers located outside your country of residence. When we transfer data internationally, we implement appropriate safeguards to protect your information.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or through a notice on our website. The "Last updated" date at the top of this page indicates when the most recent changes were made.
12. Contact
If you have questions about this Privacy Policy or how we handle your personal information, contact us:
- Email: privacy@ninoprodigio.com
- Website: https://ninoprodigio.com/en/legal/privacy-policy